Refund policy
Paid plans are a once-off payment, and nothing renews automatically, so there's nothing to cancel. If a plan isn't right for you, here's how refunds work.
Full refund within 7 days
You'll get a full refund if you ask within 7 days of paying and you haven't yet:
- published your wedding site, or
- sent invitations or reminders to guests.
No reason needed.
After 7 days, or once you've published
Once your site is published or invitations have gone out, you've started using the plan, so refunds are at our discretion. We're reasonable: if something has genuinely gone wrong, such as the wedding being called off or postponed, a feature not working as described, or you being charged by mistake, tell us and we'll look at it fairly.
If you were charged twice, or for the wrong plan, we'll always refund the incorrect amount.
Upgrades
An upgrade costs only the difference between plans. The same rules apply to that upgrade payment, counted from the day you upgraded.
How to ask for a refund
- Email [email protected] from the address you signed up with.
- Tell us your site address (or the couple names on the account) and roughly when you paid.
We'll reply within 2 business days. Approved refunds go back to the card or account you paid with, through PayFast, or by EFT if you paid us directly. Banks usually take 5 to 10 business days to show it.
What happens to your plan
When a refund is made, your account goes back to the Free plan. Nothing you've created is deleted, but paid-only features switch off and Free plan limits apply again (for example, the guest limit and templates).
Your rights
This policy doesn't limit any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act. Lovestruck Weddings (Pty) Ltd is not VAT-registered, so refunds are for the full amount you paid. See also our Terms of service.